Q. Will my insurance rates go up if I make an insurance claim to replace or repair my auto glass?

A. According to Arizona Revised Statute (See Below), it is illegal for your insurance company to raise your rates for making a “no fault” claim, meaning a claim that was no fault of your own, such as a rock hitting your windshield while driving or vandals breaking your window. Therefore if you have significant damage to your windshield and full coverage auto insurance there is no reason you should not have it repaired immediately.


ARS 20-263: Vehicle insurance; prohibited act by insurer

“No insurer shall increase the motor vehicle insurance premium of an insured as a result of an accident not caused or significantly contributed to by the actions of the insured. Any insurer which increases the premium as a result of accident involvement shall notify the insured of the reason for such increase.”

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Q. I don’t have a lot of time, how long will it take to replace my glass?

A.  The call into the insurance company to file the claim will take about 7 minutes and the installation of the glass takes between 20-45 minutes and is done on your time by one of our trained mobile installation professionals at your work or home.

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Q. Are there different levels of quality in auto glass?

A. Believe it or not there can be a huge difference in quality between OEM (Original Equipment Manufacturer) Glass and cheaper after market glass.  For more information on the subject see “Consumer Awareness: Differences in Glass Quality” Blog Post.

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Q. I have a small crack or ding in my windshield – is it really important that I fix it right away?

A. Yes! It is important for two reasons.

1.  If the ding is small, it may be repairable. That means we can “mend” the break without replacing your entire windshield.  Repairing your windshield takes less than 30 minutes, and is fully guaranteed.  If for any reason the repair fails, the cost of the repair will be applied toward a replacement windshield.

Best of all, in most cases, your insurance company will waive the deductible on repair service, so it’s free to you! But the longer you let the damage remain without having it fixed, the more dirt and debris will collect in the break – and the more the break will spread. If it gets too big, it’s very likely that a replacement will be necessary.

2. The second reason to have a damaged windshield fixed is for your own safety. The windshield is more than just a “shield” from wind and road dirt, it’s an important structural element of your car. It helps keep you and your passengers in the car in a front impact accident, and keeps your car’s airbag in the optimum position so it can function as designed. If your windshield is weakened due to damage, it could be dangerous to you and your passengers in the event of an accident. Also, damaged glass may cause optical impediments when driving, particularly at night, which is a significant safety hazard.

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Q. Can I have my glass replaced at my home or office?

A. Absolutely!  As it is more convenient for our customers, we prefer to  come and replace your glass anywhere that the car will be siting for a few hours.  Because most people work during the day, they opt to have it done during that time.  Our installer will give you a call when they are near so you can bring them the keys, after which point you are free to return to work and they will call you when they’re done, its that simple!